Service Delivery Manager - Unit Operations

Greater London+ 20% Bonus + Benefits PermanentService Delivery Manager / Permanent Hybrid – 3 Days onsite in a London Office Salary – DOE + up to 20% Bonus We are partnering with a global, industry-leading organisation currently undergoing a significant period of transformation and growth. As part of this journey, we are looking to appoint an experienced Service Delivery Manager to take ownership of service performance across a defined region.This is a high-profile role where you will work closely with senior stakeholders and cross-functional teams to ensure the consistent delivery of high-quality, customer-focused services.A key part of this role is the ability to build strong relationships while also confidently challenging stakeholders where needed.Key responsibilitiesOwn end-to-end service delivery across the region, ensuring SLAs and KPIs are metAct as the main point of contact for stakeholders, managing relationships and expectationsLead service reviews, reporting, and escalation managementWork cross-functionally to resolve issues and improve service outcomesProvide constructive challenge and push back where necessary to maintain delivery focusDrive continuous improvement across processes and performanceWhat we are looking forProven experience in a Service Delivery Manager or similar roleStrong stakeholder management skills, with the confidence to influence and challengeAbility to operate effectively with senior stakeholders and under pressureExperience managing service performance, SLAs, and reportingA proactive and resilient approach, with a focus on delivering resultsExperience within a Retail, Hospitality or F&B environmentWhy join usOpportunity to make a real impact in a visible, business-critical roleCollaborative & inclusive environmentCompetitive salary and flexible working optionsIf you are someone who can balance strong relationship management with the confidence to challenge and drive accountability, we would like to hear from you.