1st Line Service Desk Engineer

A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1 Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2 Line. This is office based 4 days a week with the option to WFH on Friday's.What you'll do\n

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• Provide first-line technical support across Microsoft 365, Windows 10/11 and networking.
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• Resolve incidents and service requests while delivering excellent customer service.
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• Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues.
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• Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu.
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• Escalate complex issues with clear diagnostics and accurate documentation.
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What we're looking for\n

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• At least 1 year's commercial IT support experience (MSP experience desirable).
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• Good Microsoft 365 administration and Windows troubleshooting skills.
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• Understanding of DNS, DHCP, TCP/IP and VPNs.
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• Strong communication skills with a genuine customer-first attitude.
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• A desire to learn, develop and build a career in IT.
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Why join us?\n

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• Independent, technically led MSP with no private equity ownership.
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• Modern automation-first tools that let you solve problems, not just log tickets.
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• Clear progression into 2nd Line with funded training and certifications.
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• Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.
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• Friendly, supportive team and genuine opportunities to grow as they expand.
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If you're looking for a 1st Line role where you'll learn quickly, work with modern technologies and have a clear path to the next stage of your career, we'd love to hear from you.