Assistant Client Service Specialist

Position Title: Assistant Client Service Specialist\n
Location: Glens Falls Office - Glen Falls, NY 12801\n
Salary Range: $37,500.00 - $42,500.00 Salary\n
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\n Overview Salary Range $37,500.00 - $42,500.00 Salary Position Type Full Time \n
\n Description Why Join Marshall+Sterling?\n

As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do.

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Innovation is not optional here - it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together - across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.

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At Marshall+Sterling, you're not just joining a company - you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.

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We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include:

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This role will be based out of Marshall+Sterling's Glens Falls, New York Office

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• Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes.
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• Document all client and carrier communications regarding coverages and exposures in the management system.
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• Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims.
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• Maintain required professional accreditations and participate in continuing education programs when available.
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• Perform other duties and projects as assigned.
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\n Qualifications \n

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• Proficiency with AI tools, task management systems, and Microsoft Office.
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• High School diploma or equivalent required
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• Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company.
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• Highly organized and detail-oriented.
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Total Rewards Package:

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Compensation: $37,500 - $42,500, paid on an hourly basis, based on experience, education, and work location.

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Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!

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Employee Stock Ownership Program

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As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable:

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• Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success.
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• Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success.
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• No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.
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For more information on our culture and benefits, please visit us at : Careers-Marshall+Sterling

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Compensation details: 0

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