IT Support Specialist

Job Title: IT Support Specialist
\n Location: Moline, IL 61265 (Fully Onsite)
\n Duration: 60 Days contract (This position will extend; it is an ongoing need.)

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Shift: 1st shift (Mon–Fri) 40hrs/ weeek
Pay: $25/hr - $29/hr. on W2 (Negotiable based on experience)

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Job Description: \n
Position Title: Infrastructure Support II \n

Job description: \n

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• Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
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• Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
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• The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
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• Delivers infrastructure technology for multi-functional business needs.
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• May have some interaction with functional business partners on tactical issues and limited contact with suppliers.
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Skill Set Requirements:

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• 5+ years of experience required for the following skill set:
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• Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes
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• Experience in infrastructure and application domain functions
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• Practical experience in monitoring and managing, event, change and incident management
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• Must be able to perform and apply information analysis to resolve infrastructure problems.
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• Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
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• Experience with working in a collaborative team environment
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• Excellent verbal and written communication skills
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• Flexible and able to support Oncall if needed , 24X7 work rotation as needed
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Note- Candidates who just have basic support desk experience aren’t a good fit – they MUST have demonstrated experience with infrastructure support to be considered for this role.

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(YR-R7)

Employment Type: Full Time \n
\n Salary: $25 - $29 Hourly \n
\n Bonus/Commission: No