Posted 13 August, 2026
IT Help Desk
AppleOne
San Juan, PR, US
Full Time
Job Description
Job Description
Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la organización. Responsabilidades principales: Brindar soporte técnico Nivel 1 para equipos, aplicaciones, sistemas y telecomunicaciones. Configurar, instalar y dar mantenimiento a computadoras, laptops, impresoras y dispositivos móviles. Proveer soporte a Microsoft Outlook, Teams, VPN y herramientas de acceso remoto. Registrar, diagnosticar y resolver incidentes o escalarlos cuando sea necesario. Administrar inventario y ciclo de vida de los equipos de TI. Crear y mantener documentación técnica, procedimientos y base de conocimientos. Capacitar a usuarios sobre herramientas y mejores prácticas tecnológicas. Apoyar iniciativas de ciberseguridad, control de accesos, MFA y cumplimiento de políticas de TI. Colaborar en procesos de respaldo de información y planes de recuperación ante desastres (Disaster Recovery). Participar en una rotación de disponibilidad on-call para atender incidentes críticos fuera del horario laboral.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2233
\nCompany DescriptionEqual Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2233
This company offers growth and a great group of people to work with.
