Call Center Representative

Call Center Representative

We're looking for a friendly and dependable Call Center Representative to join the team of a top healthcare provider in Manhattan. This is a fully on-site position, Monday through Friday, and is a great opportunity for someone who enjoys helping patients and providing excellent customer service over the phone

What You'll Be Doing:

• Answer incoming calls from patients in a friendly and professional manner

• Assist patients with registration and appointment scheduling

• Answer questions and address patient concerns with empathy and patience

• Provide patients with clear and accurate information

• Send follow-up emails or letters to confirm information discussed during calls

• Accurately document all patient interactions and update records in the EHR system

• Assist with tracking call volume, common patient concerns, and follow-up needs

What We're Looking For:

• Strong customer service skills/high call volume experience

• Excellent phone etiquette and clear communication skills

• Friendly, patient, and empathetic when assisting patients

• Comfortable handling a high volume of incoming calls

• Strong attention to detail and documentation skills

• Ability to work efficiently in a fast-paced call center environment

Nice to Have:

• EPIC Experience

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?