Help Desk Support

Pay Rate: $20 Location: Denver, CO Type: Remote (occasional onsite required for escalations / upgrades, maybe once a month) Day to Day in the role (responsibilities): Handle approximately 10 inbound support calls per day Manage and close approximately 10-15 tickets daily Provide consistent ticket updates in ServiceNow Troubleshoot user issues related to systems, access, and connectivity Perform Active Directory tasks (password resets, user support) Assist with MFA setup and troubleshooting Support remote users Assist with software deployment (SCCM) and endpoint support Troubleshoot VPN connectivity issues (FortiClient preferred) Occasionally provide onsite support for WAP installations / upgrades, network switch support, server refreshes, etc. Must Haves: Bachelor’s Degree in relevant major (IT, MIS, Computer Science, etc.) 4-7 years of experience Familiarity with a ticketing system (ServiceNow preferred) Experience with setup / troubleshooting VPN troubleshooting experience (FortiClient preferred) Strong communication skills (especially phone support) Plusses: Exposure to Intune / Conditional Access Experience with SCCM (software deployment) IT certifications (CompTIA A+, Network+, etc.) The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.