Internal Sales Coordinator

Internal Sales Coordinator

Location: Tamworth

Salary: £31,000 + Annual Bonus & Benefits

Hours: Monday to Friday 9- 5pm

Our client is a well-established and growing business seeking a proactive Internal Sales Coordinator to join their friendly team in Tamworth. This is a varied role combining new business, account management and sales administration, making it ideal for someone who enjoys building customer relationships.

The Role

As a Sales Coordinator, you will play a key role in supporting customers throughout the sales process while identifying opportunities to maximise sales and strengthen client relationships.

Key Responsibilities

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• Manage a portfolio of existing customer accounts, building long-term relationships.
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• Process customer orders accurately and efficiently from enquiry through to delivery.
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• Respond to inbound sales enquiries, preparing quotations and following up opportunities.
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• Handle inbound calls within set KPIs
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• Make outbound calls to generate new leads/business
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• Manage customer expectations by phone, e-mail and other appropriate means of communication.
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• Use a pro-active approach for the upselling of current promotions.
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• Collaborate with key account managers targeting market sectors to identify and generate New Business.
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• Qualifying prospects from initial enquiries generating new business leads to handover to the sales team, allocating the correct sales manager.
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• Communicating with customers to identify their needs and requirements and identify sales opportunities
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• Supporting sales with onboarding new business, follow up calls/feedback, identifying opportunities to maximize sales.
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• Support when required on Focus accounts
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• Maintain data, customer details, pricing, and general updates in CRM & SAP
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• Support the external sales team with quotations, account management and administration.
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• Help achieve team sales targets by delivering outstanding customer support and identifying opportunities for account growth.
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The successful candidate will have:

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• Previous experience within an Internal Sales, Sales Coordinator, Sales Support or Customer Account Management role.
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• Excellent communication and relationship-building skills.
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• Strong organisational skills with the ability to manage multiple priorities.
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• Experience processing customer orders and quotations.
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• A proactive and commercial approach with a passion for delivering excellent customer service.
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• Good IT skills, including experience using CRM systems and Microsoft Office.
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What's on Offer

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• £31,000 Basic Salary
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• Monday to Friday Working Hours
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• Stable, Growing Business
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• Friendly and Supportive Team
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• Career Development Opportunities
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• Pension Scheme
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• 25 Days Holiday plus Bank Holidays
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Keywords:

Sales Coordinator, Internal Sales, Sales Administrator, Account Manager, Customer Account Manager, Sales Support, Customer Service, Order Processing, Sales Office, Sales Executive, Account Management, Quotations, CRM, Customer Relations, Sales Administration, Order Management, Business Development, Inbound Sales, Outbound Sales, Key Accounts, B2B Sales, Office Based, Tamworth, Staffordshire.

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