Operational Officer - Companies House

Operational Officer - Companies HouseLocation: Companies House, Crown Way, Cardiff, CF14 3UZPay Rate: £13.71 per hourHours: 37 hours per week, Monday to FridayWorking Pattern: Hybrid - 3-4 days per week in the office, increasing during busy periodsTraining: Fully office-based for the first 3 weeksContract: Temporary assignment until 1 December 2026, with potential for extensionClearance: Basic DBSStart Dates: Multiple intakes availableAbout the RoleBrook Street are currently recruiting for Operational Officers to join Companies House in Cardiff.This is an exciting opportunity to join a busy operational team supporting customers to meet their obligations and ensuring company records are kept accurate and up to date.You will work in a fast-paced environment, handling customer queries, processing information and following established procedures and templates to ensure work is completed accurately and efficiently.Key ResponsibilitiesRespond to customer queries and provide guidance on maintaining company information.Accurately process and update company data.Manage shared inboxes and respond to enquiries within agreed timescales.Maintain distribution and circulation lists.Contribute to the development and updating of SharePoint content.Work collaboratively with colleagues to resolve issues and improve processes.Handle confidential and sensitive information appropriately.Manage and prioritise your own workload across a range of tasks.Maintain a high level of accuracy and attention to detail.Support a positive, collaborative and team-focused working environment.Full training and ongoing support will be provided to help you succeed in the role.About YouWe are looking for candidates who:Have excellent written and verbal communication skills, including confidence speaking to customers over the telephone.Can provide a high standard of customer service.Are adaptable and comfortable working in an environment where processes and priorities can change.Are organised, efficient and able to work towards agreed goals and deadlines.Have excellent attention to detail and take pride in producing accurate work.Are confident making decisions and can explain the reasoning behind them.Enjoy working as part of a team while also being able to manage their own workload.Are keen to learn, develop and build new skills.Training & Start DatesSuccessful candidates will complete 3 weeks of fully office-based training at Companies House.Please note that holidays cannot be taken during the first 4 weeks of the assignment.There will be multiple start dates, with a maximum of 10 new starters per intake .What We Offer£13.71 per hour.37 hours per week, Monday to Friday.Hybrid working following completion of training.Full training and support provided.Opportunity to gain valuable experience within Companies House.Potential for the assignment to be extended.Interested? Apply now to be considered for this opportunity with Companies House.Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.TPBN1_UKTJ