Administrator

Job Title: Administrator Location: Stourton (LS10) Salary: £12.71 per hour Division: SWIFT Temps Ltd – Commercial Recruitment About the Role SWIFT Temps Ltd are recruiting for an administrator on behalf of our client in Leeds, Stourton (LS10) . This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, Transport Team the Operations team, and customers, helping to resolve issues quickly and professionally. Key Details * Shift Pattern: Monday–Friday and Tuesday–Saturday (rota basis) * Working Hours: 7AM to 3:30PM (5 days per week) What You’ll Do * Supporting the transport team and rivers * Respond to and manage customer service queries with professionalism and care. * Work with the Operations team to resolve delivery issues and locate parcels quickly. * Provide regular updates on depot activity, keeping customers and stakeholders informed. * Support communications around service issues such as parcel lockers, store collections, and two-door locations. * Handle escalations and ensure customers receive timely and accurate information. * Carry out additional service resolution tasks as required by the Depot Manager. What We’re Looking For * Strong communication and problem-solving skills. * A customer-focused approach with the ability to stay calm under pressure. * Confidence in working across teams to resolve issues effectively. * Previous experience in customer service, logistics, or operations support would be an advantage. * Somebody with excellent computer skills This vacancy is advertised on behalf of SWIFT Temps Ltd – Commercial Recruitment Division, operating as an employment business. Reference: INDBR Job Title: Administrator Location: Stourton (LS10) Salary: £12.71 per hour Division: SWIFT Temps Ltd – Commercial Recruitment About the Role SWIFT Temps Ltd are recruiting for an administrator on behalf of our client in Leeds, Stourton (LS10) . This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, Transport Team the Operations team, and customers, helping to resolve issues quickly and professionally. Key Details * Shift Pattern: Monday–Friday and Tuesday–Saturday (rota basis) * Working Hours: 7AM to 3:30PM (5 days per week) What You’ll Do * Supporting the transport team and rivers * Respond to and manage customer service queries with professionalism and care. * Work with the Operations team to resolve delivery issues and locate parcels quickly. * Provide regular updates on depot activity, keeping customers and stakeholders informed. * Support communications around service issues such as parcel lockers, store collections, and two-door locations. * Handle escalations and ensure customers receive timely and accurate information. * Carry out additional service resolution tasks as required by the Depot Manager. What We’re Looking For * Strong communication and problem-solving skills. * A customer-focused approach with the ability to stay calm under pressure. * Confidence in working across teams to resolve issues effectively. * Previous experience in customer service, logistics, or operations support would be an advantage. * Somebody with excellent computer skills This vacancy is advertised on behalf of SWIFT Temps Ltd – Commercial Recruitment Division, operating as an employment business. Reference: INDBR