Resident Liaison officer

Resident Liaison Officer (RLO) – Retrofit & Energy Efficiency Resident Liaison Officer | Tenant Liaison | RLO | Customer Liaison | Social Housing | EWI & Heat Pumps Job Title: Resident Liaison Officer (RLO) – Home Energy Improvements Location: Cambridge, Ely, and Surrounding Areas Pay Rate: £17.32 per hour (PAYE) OR £23.00 per hour (Umbrella) Contract Type: Temporary (Immediate / September Start, with a strong view to a long-term position) Hours: Full-Time, Monday to Friday (Standard Day Shift) Mandatory Requirements: Full UK Driving Licence & Personal Vehicle, Social Housing / RLO Experience Are you an empathetic, customer-focused Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a long-term opportunity across Cambridge and Ely We are urgently recruiting a compassionate and organised Resident Liaison Officer to join a high-profile home energy efficiency retrofit scheme starting this September. Working across live residential properties, you will be the primary face-to-face point of contact for tenants during major green energy upgrades, including External Wall Insulation (EWI), Air Source Heat Pumps (ASHP), and PV Solar Panel installations. This is a fantastic, long-term opportunity to join a supportive project team delivering essential works that improve residents' living conditions, energy efficiency, and home comfort. What We Offer Flexible Pay Rates: Earn £17.32 per hour (PAYE) or £23.00 per hour (Umbrella) with reliable weekly pay. Long-Term Career Potential: Temporary role starting in September with a strong view to long-term continuity. Meaningful Work: Play a crucial role in delivering sustainability and decarbonisation upgrades to local communities. Supportive Environment: Work alongside an experienced project team in a collaborative site structure. Key Responsibilities: Resident Communication: Act as the primary liaison for tenants, providing clear, timely, and consistent updates regarding project timelines, work schedules, and potential disruptions. Property Access & Coordination: Facilitate property access for tradespeople and sub-contractors, coordinating survey and installation appointments to ensure smooth operational delivery. Issue & Complaint Resolution: Address tenant queries, concerns, and complaints with empathy, patience, and professional problem-solving. Project Administration: Maintain accurate resident communication logs, update property access records, and assist with pre-work surveys and handover documentation. Candidate Profile & Requirements: Proven Experience: Demonstrable history as a Resident Liaison Officer (RLO), Tenant Liaison Officer (TLO), or similar customer-facing role within social housing, property maintenance, or construction. Retrofit Knowledge: Prior experience working on energy retrofit, EWI, or home improvement schemes is highly desirable. Communication & Empathy: Exceptional interpersonal skills with the ability to build rapport with diverse residents and resolve difficult situations calmly. Mobility: Must hold a Full UK Driving Licence and have access to a personal vehicle for daily travel across Cambridge, Ely, and the surrounding patch. Organisation: Strong administrative, record-keeping, and time-management capabilities. How to Apply: If you are a skilled, compassionate Resident Liaison Officer ready for your next project across Cambridge and Ely, click APPLY NOW with your updated CV for immediate consideration. Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, Retrofit, Decarbonisation, EWI, External Wall Insulation, Heat Pumps, PV Panels, Cambridge, Ely, Cambridgeshire