Commercial Lead

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Commercial LeadReporting RelationshipsDirect Manager: Regional Account DirectorMatrix Manager: Regional Finance DirectorRole SummaryThe Commercial Lead will play a frontline leadership role in partnership with the client, Regional Account Director, finance colleagues and operational stakeholders to shape commercially sound, client-focused outcomes across the account. The role will use central government contracting expertise, strong commercial judgement and relationship leadership to guide contract governance, scope management, pricing decisions, risk mitigation and value creation. The Lead will act as a trusted commercial partner to the client and account team, building constructive relationships, anticipating client needs and translating contractual requirements into practical operational solutions. The role will provide strategic leadership to the JLL operational team, embedding commercial awareness, client focus and clear governance while ensuring contractual arrangements remain compliant, robust and aligned to agreed outcomes.ResponsibilitiesThe Commercial Lead will be responsible for:Business Partnering and Contract Management• Support the Regional Account Director and account team in business,operational, and commercial decision making, risk mitigation and pricing advicein partnership with the client and stakeholders• Build and maintain trusted client relationships, acting as a visible commercialpoint of contact for contractual, scope and value-related discussions.• Lead constructive client conversations that balance contractual protection,operational practicality and long-term partnership value.• Anticipate emerging client priorities and convert them into clear commercialactions, governance recommendations and account opportunities.• Lead all aspects of central contract governance and management, ensuring full compliance with Master Service Agreement and the frameworks• Communicate clear timelines, ownership, objectives and guidelines for allcontractual obligations• Lead value creation and service improvement initiatives with the client andaccount team, ensuring opportunities are identified, prioritised and governedthrough to delivery.• Identify market trends and changes in pricing models to developrecommendations with a focus on value-creating outcomes for JLL and ourclients• Partner with account leaders to execute contract changes, variations, andscope managementCommercial Strategy, Insight and Pricing• Conduct detailed commercial analysis to support pricing decisions, bidpreparations, and contract negotiations• Analyze operational data across the client's property portfolio to identifycommercial opportunities and risks• Provide commercial insights for senior leadership and the client, highlightingrisks, opportunities, trade-offs and recommended actions.• Contribute commercial input to planning cycles, ensuring contract assumptions, client priorities and delivery commitments are clearly reflected.• Monitor contract performance against commercial targets and KPIsCommercial Governance and Service Assurance• Develop and maintain clear commercial governance guidance that supportsconsistent decision making, contractual compliance and effective accountdelivery.• Support resolution of client questions relating to commercial obligations,chargeable activity and scope interpretation, working collaboratively withfinance and operations colleagues.• Ensure appropriate governance and escalation routes are in place forcommercial decisions, contract interpretation and client commitments.Commercial Performance, Insight and Decision Support• Lead management and oversight of all commercial reporting, analyzingoperational data across the client's property portfolio• Provide clear, action-oriented commercial performance updates that supportclient discussions, account decisions and contract governance forums.• Guide the team in preparing for commercial reviews, ensuring assumptions,risks, client commitments and proposed actions are accurate, consistent andtimely.Process Management and Compliance• Ensure that appropriate process and systems controls are in place andmaintained to guarantee the integrity of all contractual and commercialtransactions• Ensure all contractual arrangements are compliant with central governmentrequirements and recognized quality management processes• Maintain audit-ready documentation and reporting standardsPeople Management• Provide effective strategic leadership and direction to account team byencouraging a culture of open and constructive collaboration and teamwork• Ensure all staff are well trained on contract management systems andcommercial processesCore CompetenciesThe Commercial Lead will demonstrate the following competencies:• Essential: Extensive central government contracting experience, includingdeep knowledge of government procurement frameworks, regulations, andcompliance requirements• Essential: Strong commercial analysis skills with proven ability to interpretcomplex data, identify trends, and provide actionable insights• Essential: Exceptional cross-geographic communication capabilities withdemonstrated ability to translate complex contractual requirements, government procurement frameworks, and compliance obligations into clear, actionable operational solutions for English-speaking teams across 12 different European geographies. Must possess the proven ability to adapt communication style to suit diverse audiences-from frontline operational staff to senior stakeholders- and effectively bridge the gap between commercial/contractual language and practical day-to-day operations.• Experience in contract management, commercial governance, client partnering, performance insight and decision support.• Deep understanding of commercial drivers, contract P&Ls, the drivers of valueand risk, and impact of changes in contract scope, portfolio profile and resource levels• In-depth operational experience understanding client requirements, industrydelivery and contracting models• Client focus to recognize that driving client satisfaction is our best path tomutual growth and value-add• Anticipates and understands emerging needs of the client and trends in themarket• Demonstrated ability to build trusted senior client relationships and leadcommercially sensitive conversations with confidence, clarity andprofessionalism.• Able to influence outcomes across client, account, operational and financestakeholders while maintaining a balanced commercial perspective.• Strong communicator with ability to advise and influence senior stakeholdersand subject matter experts across a diverse range of topics• Ability to partner with account and sales leaders to engage with clients oncontract changes, management of scope increases, variations to resourcemodels, glidepaths etc.• Can critically review commercial, contract and operational information toprovide constructive and relevant feedback and advice; shares learnings fromcomparable situations• Leads by example and instills strong client focus into ways of working andprocess design• Proven effective strategic leader with demonstrated skills in hiring, coachingand mentoringExperienceGovernment contracting experience (minimum 5 years)University degree or professional qualification in business, commercialmanagement, finance, or relevant field10 years' experience preferably in multinational organizations with regionalexposure across EMEAExperience in leading commercial functions in matrix environments includingability to manage through complexity and ambiguityBusiness partnering and commercial management experience in complex,multi-site environmentsDemonstrated track record of successful contract negotiation and managementExperience with commercial strategy, pricing approaches, client-facinggovernance and performance management.Location:Remote -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ