Night Concierge

Location: Central LondonSalary: £28,000 - £30,000

Hours: Wednesday-Friday + every other SaturdayShift: 7pm - 7amEmployment: Full-time/Permanent

An excellent opportunity has arisen for a Night Concierge to join a small, prestigious residential building in London, comprising of 30 flats.

This is a fantastic role for someone who takes pride in delivering a professional, discreet and first-class service to residents and guests. Working as part of a small team, you will be responsible for the smooth running of the front of house throughout the night.

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• Providing a warm, professional and discreet welcome to residents and guests
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• Managing the reception and front-of-house area throughout the night
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• Monitoring access to the building and ensuring appropriate security procedures are followed
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• Handling resident requests and enquiries in a calm and professional manner
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• Managing deliveries, post and couriers
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• Monitoring CCTV and building systems
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• Conducting regular checks of communal areas and reporting any issues
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• Responding appropriately to maintenance issues, incidents and emergencies
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• Liaising with contractors, emergency services and relevant stakeholders when required
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• Maintaining accurate handover notes and communicating important information to the day team
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• Ensuring the building remains secure, well-presented and running smoothly overnight
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• Providing consistently high levels of customer service to residents
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We're looking for someone who is professional, reliable and genuinely enjoys working in a customer-facing environment.

You will ideally have:

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• Previous experience in a residential concierge or front of house role
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• Excellent communication and interpersonal skills
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• A polished and professional presentation
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• A calm and composed approach, particularly when dealing with unexpected situations
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• Strong attention to detail and good organisational skills
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• The ability to work independently and use initiative during the night
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• A discreet and professional approach when dealing with residents and their personal requirements
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• Previous experience within a luxury residential, five-star hotel or premium environment is advantageous
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• £28,000-£30,000 per annum
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• Permanent, full-time position
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• 28 days' annual leave including bank holidays
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• Company pension scheme
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• Long-term career development opportunities
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• Opportunity to work within a prestigious residential environment
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• Professional and supportive working environment
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This is an ideal opportunity for an experienced Night Concierge, Night Porter or Night Front of House professional looking to move into a high-end residential environment and build a long-term career in luxury property.