Housing Association Rates Manager

Housing Associate Rates Manager - Shoreditch - £35,000 - £40,000 DOEMy client, a business rates advisory company are looking for a Housing Association Rates Manager to join their company. This role is for an experienced Council Tax/Business Rates or housing/property administration professional with strong local authority knowledge, excel/data reconciliation skills and ability to manage high-volume caseloads.The successful candidate will be responsible for Council Tax and Business Rates case management, local authority liaison, portfolio/data reconciliation, exemptions and reliefs, account/query resolution, management reporting, KPIs and workflow/process improvement.You will act as the primary contact between the client, local authorities, neighbourhood teams and finance teams.Responsibilities:

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• Review and validate incoming Council Tax and Business Rates bills for the current financial year.
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• Verify liable parties, tenancy dates and property records.
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• Investigate billing discrepancies and ownership queries.
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• Monitor and resolve incorrect billing and liability issues.
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• Maintain auditable records of all billing activity.
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• Act as the primary contact for councils regarding billing matters.
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• Submit amendment requests, liability corrections and Class B exemption applications.
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• Manage ongoing correspondence with local authorities.
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• Escalate unresolved cases and monitor response times.
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• Coordinate bulk correction exercises where required.
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• Maintain property, tenancy and liability databases.
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• Reconcile tenancy schedules against billing records.
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• Monitor data quality and identify exceptions.
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• Ensure weekly property and tenancy updates are processed accurately.
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• Support development and maintenance of system rules and automated workflows.
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• Review eligibility for Council Tax exemptions and reliefs.
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• Identify opportunities for savings and recovery.
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• Monitor application outcomes and follow-up actions.
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• Maintain exemption tracking records and reporting.
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• Support performance-based savings initiatives.
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• Reconcile remittance schedules against approved bills.
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• Identify unpaid, overdue or disputed accounts.
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• Support payment tracking and reporting activities.
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• Manage escalation of reminders, summonses and enforcement action.
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• Liaise with finance teams regarding payment status and exceptions.
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• Work closely with The Client neighbourhood teams, finance teams and operational contacts.
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• Manage email routing and communication workflows.
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• Coordinate requests for tenancy agreements, checkout reports and supporting evidence.
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• Provide operational updates and management information reports.
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• Attend client meetings and support onboarding activities.
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• Monitor adherence to agreed operating procedures.
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• Produce reports on billing performance, exceptions and savings.
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• Support implementation of new processes and automation.
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• Ensure compliance with data protection and audit requirements.
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• Contribute to continuous improvement initiatives.
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Skills and Experience Required:

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• Minimum 3 years' experience in Council Tax, Business Rates, Housing Management or Property Administration.
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• Strong understanding of Council Tax liability and Business Rates processes.
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• Experience working with local authorities, housing associations or large property portfolios.
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• Excellent analytical and problem-solving skills.
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• Advanced Excel and database management skills.
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• Experience reconciling large data sets.
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• Ability to manage high volumes of cases and competing priorities.
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• Experience producing management reports and KPIs.
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• Knowledge of Class B exemptions and empty property reliefs.
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• Experience with workflow automation and AI-assisted processing.
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• Understanding of tenancy management systems and property databases.
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• Commercially aware.
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• Comfortable working independently.
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• Able to manage sensitive and confidential information.
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Salary: £35,000 - £40,000 DOEWorking Hours: Monday to Friday 9am - 5pm, flexible workingIf you are a proactive individual looking for a new role, please contact Anisha on the Business Support team at Dove & Hawk Property Recruitment.

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