IT Support & Systems Technician

AR807 – IT Support & Systems TechnicianLocation: LeominsterSalary: £26,500Overview: First Military Recruitment is seeking an IT Support & Systems Technician on behalf of one of our clients.The successful candidate will provide day-to-day IT support across the business while maintaining and improving key systems, including the access platform and production-related IT infrastructure.Our client strongly encourages applications from ex-military personnel but all applications will be considered.Duties and Responsibilities:

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• Provide day-to-day IT support across the company, ensuring smooth operation for all staff.
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• Set up, configure, and maintain computers, devices, and production-related IT equipment.
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• Diagnose and resolve hardware, software, and network issues efficiently.
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• Maintain a strong understanding of the Access platform and provide training to all departments, including senior management.
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• Hold regular meetings with management teams to advise on best practices and future process improvements.
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• Continuously optimise ERP workflows and update system data.
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• Resolve issues relating to works orders, sales orders, and purchase orders.
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• Update and maintain accurate Bills of Materials and support improvements to product data integrity.
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• Analyse factory workflows and collaborate with teams to implement process improvements.
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• Develop custom tools and scripts to automate tasks, enhance MRP functionality, and improve overall efficiency.
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• Manage and work with backend SQL databases, including creating queries for dashboards and internal reporting.
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• Liaise with external support partners to ensure timely resolution of technical issues.
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• Meet with external software providers to assess potential systems, discuss technical requirements, and evaluate installation feasibility.
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• Provide general IT support, including troubleshooting technical issues and assisting with network and connectivity problems.
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• Set up and maintain IT equipment and manage user accounts and system access.
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• Install and update software where required.
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• Keep basic IT records and asset lists up to date.
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Skills and Qualifications:

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• Experience providing hands-on IT support in a business environment.
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• Strong understanding of hardware, networking, and software troubleshooting.
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• Experience with ERP systems, ideally Access.
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• Ability to analyse and improve workflows and processes.
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• Experience working with SQL databases.
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• Ability to develop basic scripts or tools to automate tasks (any language).
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• Strong communication skills, with the ability to train and support staff at all levels.
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• Good organisational skills and attention to detail.
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• Ability to work independently and liaise with external support providers.
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Location: Leominster Salary: £26,500