Regional Support Manager

Regional Support ManagerSalary : Competitive (dependent on experience)Location : covering Northampton , Luton , Bedford towards Cambridge - significant travel requiredReporting to : Operations DirectorAbout the RoleWe are looking for an experienced, committed care professional to join our team as a Regional Support Manager. This role is ideal for someone who has successfully led good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.Key ResponsibilitiesProvide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratingsSupport the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviewsMonitor progress against actions on a monthly basis, ensuring timely completion and sustained improvementSupport and participate in safeguarding and whistleblowing investigations, attending meetings as requiredWork with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiencesSupport effective payroll management, cost control and workforce planning to minimise or eliminate agency usageReview compliance reports, QA evidence and performance data, translating findings into clear, practical actionsSupport completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectationsConduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reportsProvide hands-on operational and clinical support during periods of challenge, change or instabilityOffer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming servicesAct as an emergency point of contact when Home Managers are on leaveSupport the induction and development of new Home ManagersAttend CQC inspections, resident, relative and staff meetings as requiredParticipate in weekly Home Management support calls and regional operational forumsAbout YouExcellent at building rapport and maintaining strong, trusting relationshipsCalm, pragmatic, supportive and non-controlling in your approachHighly organised, proactive and outcomes-focused, with a hands-on mindsetConfident interpreting compliance and performance reports and turning insight into actionComfortable working independently while being a strong team playerWilling to travel extensively across the region and respond to emergency situationsOpen to feedback, learning and professional developmentConfident using IT systems and adopting new technologiesEssential ExperienceStrong understanding of CQC expectations and what good-rated care homes look like in practiceSenior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)Experience working within large care home environmentsProven stability and longevity in previous rolesExperience managing safeguarding investigations and attending multi-disciplinary meetingsExperience conducting HR investigations and hearingsWorking Pattern & PackageTypically 34 days per week on-site in homes, with 12 days working from home and occasional office daysCompetitive salary dependent on experienceFully expensed company vehicleHigh level of autonomy and influenceStrong opportunities for career development and progressionAbout UsWelford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents wellbeing at their hearts.Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.TPBN1_UKTJ