Data Centre Engineer - Service Desk

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts.

c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits.

We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers’ Incidents\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.

MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO:

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• Receive and act on all customer Incidents\Events\Request notifications
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• Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.
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• Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.
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• Implementation of agreed IT Infrastructure changes and following maintenance routines
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• Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports
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• Customer Service - Liaise with customers regarding fault correction progress and circuit installations
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• Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
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• Install telecomms cabinets and cable installations in addition to installing and configuring customer equipment.
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• Responsible for security of FM areas.
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• Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.
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Qualifications and Experience:

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• Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.
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• Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
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• Good understanding of Fibre and Copper interfaces.
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• Ability to conduct fault isolation and fault finding
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• Ability to complete rack installations of routers, switches, firewalls, and servers.
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• Good understanding of Microsoft and Linux O/S and associated products.
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• Fibre Optic Testing & Safe Working Practices
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• CompTIA A+ Certificate or Similar
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