Loan Workout Specialist (Part-Time)

Loan Workout Specialist (Part-Time)\n
Job Category: General\n
Requisition Number: LOANW001287\n
Posted: August 6, 2026\n
\nPart-Time\n
\nBenton, KY 42025, USA\n
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The purpose of this role is to maintain the delinquency level of assigned portion of teh CFSB loan portfolio including, but not limited to direct auto, full-recourse, RVs, other chattel, & unsecured loans.

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- Establish and maintain weekly contact with delinquent clients through telephone, written correspondence, and other approved communicationchannels.

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- Maintain accurate customer contact information, including phone numbers, addresses, emails and other relevant details.

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- Contact clients during the early stages of delinquency (approximately 10-30 days past due) and assist with payment processing, recurring payment setup, and alternative payment arrangements.

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- Assess client financial situations and identify appropriate escalation opportunities when long-term or permanent hardships are present.

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- Evaluate borrower financial circumstances and recommend appropriate workout solutions, including loan modifications, extensions, deferments, repayment plans, settlements, and other loss mitigation alternatives.

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- Accurately document all collection activities, client interactions, and account updates within the JHA Collection System.

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- Prepare and send all required regulatory notices and correspondence in compliance with applicable state and federal laws.

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- Develop and maintain knowledge of collection, repossession, and regulatory requirements applicable to assigned responsibilities.

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- Build and maintain positive working relationships with dealer partners through regular communication and responsive support.

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- Prepare and distribute weekly account status and delinquency reports to dealers & communicate any collection efforts since the previous week.

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- Process contract reassignments to dealers and execute related collateral documentation.

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- Prepare and send Letters of Guarantee to insurance companies as required.

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- Minimize losses on charged-off deposit accounts by negotiating and administering repayment arrangements with clients.

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- Refer charged-off deposit accounts to external collection agencies when appropriate and in accordance with established procedures and communicate any payments made directly to CFSB.

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- Complete all assigned tasks, training programs, and continuing education requirements within established deadlines.

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- Adhere to all CFSB policies, procedures, regulatory requirements, and performance standards- Perform additional duties and responsibilities as assigned by the Team Leader.

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PM22

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PI82a3d532268c-1546