Customer Service Representative REMOTE WORK

Local 222 are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with peoples.

Responsibilities

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• Manage large amounts of incoming phone calls
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• Generate sales leads
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• Identify and assess customers’ needs to achieve satisfaction
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• Build sustainable relationships and trust with customer accounts through open and interactive communication
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• Provide accurate, valid and complete information by using the right methods/tools
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• Meet personal/customer service team sales targets and call handling quotas
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• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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• Keep records of customer interactions, process customer accounts and file documents
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• Follow communication procedures, guidelines and policies
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• Take the extra mile to engage customers
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Requirements and skills

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• Proven customer support experience or experience as a Client Service Representative
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• Track record of over-achieving quota
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• Strong phone contact handling skills and active listening
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• Familiarity with CRM systems and practices
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• Customer orientation and ability to adapt/respond to different types of characters
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• Excellent communication and presentation skills
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• Ability to multi-task, prioritize, and manage time effectively
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• High school diploma
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In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

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• Outstanding Medical, Dental, Vision and Prescription plans
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• 401k Match
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• Pet Insurance
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• In-house Wellness Coaches
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• Tuition and Professional Development Reimbursement Plans
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• Hundreds of Discounts with the Brands you Love and Use
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