Customer Service Representative - WI

LOCATION:ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

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• Assists callers efficiently and in a polite, courteous and professional manner at all times.
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• Conducts appropriate screening and eligibility functions.
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• Obtains correct information to schedule appropriate modes of transportation.
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• Maintains current knowledge of local operating transportation policies.
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• Accurately and effectively uses trip scheduling and dispatch software.
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• Maintains client, company and employee confidentiality.
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• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
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• Coordination of urgent care and/or discharges with Trip Validation Specialist
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• Keeps Supervisor informed concerning scheduling and/or service delivery problems
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• Completes all required records and reports
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• Effective use of telecommunications systems
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REQUIRED SKILLS AND ABILITIES

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• Excellent communication skills
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• Basic computer and typing skills
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• Type 30 wpm
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• Customer service experience
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• Able to work in a busy environment
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• Able to work independently or with a team
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QUALIFICATION

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• High School graduate or equivalent
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