Administrative Assistant - Hybrid

ISYS currently has an Administrative Assistant / Quality Review Specialist opening in our Brea office.

*Potential hybrid work from home and potential for pay increase after 3 - 6 month training period

Full-Time, Non-Exempt: $21 - $22 per hour

Primary Responsibilities:

Timely review and processing of electronic reports/documentation within the "A" and "D" queues.

Attentive electronic review of report submissions in the 'A' queue which includes a review of case note entries and narrative fields within the reports utilizing the appropriate checklist.

Carefully collates report with related invoices, and then uploads invoices, reports, and enclosures into ISYS' database and sends the final product to the customer utilizing the appropriate checklist.

Courteously corresponds with ISYS case managers and supervisors by email and/or telephone to discuss reports and obtain any additional information that may be necessary to ensure the accuracy of any reports.

Proactively monitors general email account and addresses any inquiries or directs them to the appropriate party,

Ensuring clarity and compliance with customer requirements.

Completes all functions in a professional manner consistent with ISYS' Brand/Values and standards of quality and protocols.

Great Benefits:

A benefits package with tax-deferred retirement program, a flexible schedule, medical, dental, and vision insurance, ancillary supplement health plans, Long-term disability insurance, and employee assistance program.

Rest and relaxation are important, so PTO (vacation) is accrued month.

Knowledge, Skills, and Abilities:

Outstanding computer knowledge, skills, and experience.

Meticulous attention to detail while performing repetitive tasks.

Strong reading and writing with an excellent understanding of the English language, grammar, and punctuation.

Initiative to ask questions when uncertain or unclear.

Ability and willingness to maintain professional relationships with customers and colleagues.

Check us out at www.isyscm.com

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