Operations Manager

Job Duties:

• Oversee daily firm operations, administrative processes, and internal workflows - including but not limited to: Firm calendar; Managing the administrative support team; enforcing Policies and Procedures of the Firm; and managing client relationships

• Develop and improve the Firm's policies and procedures.

• Coordinate recruiting, hiring, onboarding, employee reviews, training, and other HR functions;

• Oversee billing and accounts receivables, as well as client payment follow-ups and collection efforts

• Coordinate with Firm vendors, technology providers, office resources, and operational needs

• Support client-service efforts and help to proactively identify and resolve workflow or administrative issues

• Coordinate marketing initiatives, including but not limited to:

  • Website management; SEO tracking; social media & digital content; and outside marketing (tradeshows; PPC; and Google Ads).

  • Manage and track Firm-wide projects and assist leadership with implementation of new systems, processes, and initiatives; and

  • Create and maintain internal resources, templates, trackers, and training materials.

Qualifications

• 5+ years of experience in operations, law firm, office management, practice management, or similar leadership role

• Law Firm or adjacent services experience is required.

• Strong organizational, project-management, and problem-solving skills

• Excellent written and verbal communication skills;

• Experience with HR administration, employee management, and process improvement

• Experience with Gusto HR is strongly preferred.

• Ability to manage multiple priorities independently with strong attention to detail and follow-through

• Professional judgment and discretion when handling sensitive confidential employee, client, and Firm information.

• Enjoys keeping a fast-paced organization running smoothly, takes initiative, and is equally comfortable managing day-to-day needs and longer-term projects.

• Ability to think on their feet

• A proven interest in the legal industry; and polished and professional demeanor/presentation.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities