Customer Service Representative

Description

Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!

Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!

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• Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
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• Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
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• Build relationships with customers through open and honest communication.
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• Handle customers complaints effectively and provide appropriate solutions or alternatives
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• Follow communication procedures, guidelines, and policies.
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• Stay up to date with new and enhanced products
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Requirements

Experience

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• 3+ years of Customer Service experience (preferred but not required)
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• 2+ years of Call-Center experience (preferred but not required)
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Education

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• High School Diploma or GED
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Location

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• Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.
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Soft Skillsets

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• Ability to adapt to a changing environment and handle multiple priorities
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• Excellent writing and analytical skills
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Technical Skillsets

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• Fluent in English (Spanish is a plus, but not required)
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• Ability to type approximately 35+ words per minute
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• Experience with Microsoft Word
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• Experience with Microsoft Excel
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• Experience with Microsoft Outlook
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• Experience with Microsoft Teams (preferred)
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• Experience with TalkDesk software (preferred)
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• Experience with ZenDesk software (preferred)
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• Experience with ePic software (preferred)
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Benefits

Compensation

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• $20-$22/hr+ commensurate with experience
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Benefits (Available after 60 Days of Employment)

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• Paid Time Off
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• Paid Sick Leave
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• Medical Insurance
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• Dental Insurance
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• Vision Insurance
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• Flex Spending Account
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• 401(k) plan + employer match
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Schedule Details

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• Initial Training: 9:00 am – 5:00 pm, Monday – Friday, at our Houston, TX office for the first 60-90 days.
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• Post-Training Schedule: After the initial training period, your schedule will remain the same: 9:00 am – 5:00 pm, Monday – Friday.
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• 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
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• 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week
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Training Schedule

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• One-on-One training in Houston, Texas office location for first 60-90 days
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• Additional training provided as needed with business and product changes
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