JR-131003 Account Manager

Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships, driving customer satisfaction, and expanding business within existing accounts. The ideal candidate will have a proven ability to align client priorities with tailored solutions, foster long-term relationships with client management, and deliver measurable business outcomes.

Locations:

- USA

- Canada

Key Responsibilities:

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• Account Management & Retention: Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursue expansion opportunities.
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• Strategic Collaboration: Partner with clients to understand their business challenges and offer solutions from CT portfolio.
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• Cross-functional Leadership: Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expecations are met and outcomes are delivered.
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• Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio.
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• Industry Insight: Share customer feedback and industry trends (e.g., manufacturing/distribution challenges, Financial Services) with leadership to refine service offerings.
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• Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.
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Qualifications:

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• 3+ years of experience in account management or client-facing roles within IT services (e.g., custom software, system integration, CRM, ERP).
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• Proven ability to manage $1M+ accounts and build trusted relationships with client influencers, decision makers and stakeholders.
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• Negotiation, problem-solving, and communication skills.
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• Fluency in English (written and spoken).
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• Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges.
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• Familiarity with Salesforce platforms, Data and Digital engineering services.
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JR-131003