Customer Advocate I - BCBS Pilsen - Chicago

Skills for Chicago Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed. BCBS Pilsen Blue Cross and Blue Shield of Illinois is proud to be the state’s only statewide, customer-owned health insurer. We are also the largest provider of health benefits in Illinois, serving more than 8.9 million members in all 102 counties across the state. For more than 85 years, we’ve provided our members with comprehensive, affordable health plans, making Illinois a healthier place to live, work and play. Job Highlights Provide prompt, accurate assistance to members and physicians via phone and written inquiries in a high-volume call center Conduct research to resolve issues, spending approximately 90% of scheduled time on the phone based on business needs Maintain detailed data entry while managing multiple customer service tasks Apply strong communication, organizational, and analytical skills to support member satisfaction Candidate Profile 1+ year of customer service experience or experience in an office environment, including data entry and/or typing skills required Strong interpersonal, verbal, and written communication skills Must have the ability to learn quickly and adapt to change Additional Information Location Chicago Benefits Dental;Employee Assistance;Life Insurance;Personal;Retirement/401K;Sick