Dispatch/Customer Service

Description

The Service Dispatcher sits at the center of Houk's residential service operation, managing two of the

most important communication channels the department runs: inbound phone calls and the service

email inbox. Every interaction that comes through either channel needs to be handled accurately,

completely, and professionally, because what happens in this seat directly determines how well prepared

the technicians are, how clearly homeowners understand what is coming, and how promptly

builders and customers get a response.

This is a high-accountability, detail-oriented role in a fast-moving environment.

Qualifications

• High School diploma or GED required.

• Preferred 1 or more years of experience in a dispatch, customer service, call center, or administrative role

that required direct phone and written communication with customers as primary job functions.

• Strong verbal communication with demonstrated ability to control a conversation, gather

information accurately under call volume pressure, and set clear expectations without ambiguity.

• Professional written communication skills with the ability to respond to builder and homeowner

emails clearly, completely, and in a tone that reflects well on Houk.

• High data entry accuracy and the ability to navigate multiple computer systems simultaneously

while actively on a call.

• Ability to prioritize a mixed workload of inbound calls and email requests in a fast-moving

environment without letting either channel fall behind

• Flexibility and willingness to work evening and weekend on-call rotations as needed to support

operational needs.