Call Center Representative - ENT
Job Description
Exciting Opportunity with PDS Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise!
Location: East Syracuse, NY | Pay Rate: $19/hr ($20/hr Bilingual Spanish) | Schedule: Mon-Fri (8am - 5pm)
PDS Tech Commercial is partnering with a leader in the HVAC manufacturing industry to find a detail-oriented, customer-focused Warranty Admin Clerk to join our Customer Care Center in Syracuse, New York. If you enjoy helping people, thrive in a fast-paced call center environment, and take pride in accuracy and follow-through, this role puts you at the heart of customer satisfaction.
About the Role & Its Impact
As a Warranty Admin Clerk, you’ll play a critical role in supporting homeowners, dealers, and distributors before and after the sale. Your work ensures warranty claims are processed accurately, customers receive clear guidance, and our distributor network stays informed—helping keep homes comfortable and customers confident in their HVAC products.
What You’ll Do Day to Day
Support our Distributor Network with warranty-related inquiries
Communicate warranty coverage updates to distributors and internal teams
Provide homeowners with clear and accurate warranty information
Receive and manage calls from homeowners, dealers, and distributors (up to 40 calls per day)
Ensure product model and serial numbers are correctly loaded into company systems
Process escalated warranty claim exceptions
Communicate via email and telephone with Distributor Warranty Administrators
Accurately document all customer interactions in a CRM system
Provide administrative support to Senior Warranty Admin staff and management as needed
Required Qualifications
High School Diploma or GED
Excellent verbal and written communication skills
Experience capturing customer interactions in a CRM system (Salesforce experience a plus)
Strong dependability and work ethic
Proficiency in Microsoft Word and Excel
Comfortable navigating multiple systems, monitors, and browser tabs
Strong data entry skills with a high level of attention to detail
Ability to multitask, follow standard work instructions, and take direction from multiple sources
Preferred Qualifications
Prior call center or customer care experience
Warranty, HVAC, or manufacturing industry exposure
Experience handling escalated customer issues
Ready to Apply?
If you’re organized, customer-focused, and ready to make an impact in a fast-paced call center environment, we’d love to hear from you.
Apply today and help deliver comfort, clarity, and confidence to customers nationwid
Pay Details: $19.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
