Customer Service Representatives

TempToFT

NOW HIRING: Customer Service Representative

Location: Des Plaines, IL | Office Environment | Temp-to-Hire | Full-Time

The ACE Consulting Group is partnering with one of our valued clients in the Des Plaines area to hire a reliable and professional Customer Service Representative. This Customer Service Representative role is responsible for supporting customers through phone and email communication while ensuring orders are tracked accurately and customer inquiries are handled promptly.

The Customer Service Representative will work in a professional office environment and serve as a key point of contact for customers. The ideal Customer Service Representative is organized, responsive, and comfortable managing multiple inquiries throughout the day.

Key Responsibilities

Answer incoming phone calls and respond to customer email inquiries in a professional and timely manner
\n Track and monitor customer orders from placement through fulfillment
\n Provide customers with updates regarding order status, shipment details, and product information
\n Maintain accurate records of customer communications and order updates
\n Coordinate with internal teams to resolve order issues or customer concerns
\n Support administrative and customer service functions to ensure smooth operations
\n Provide a positive and professional experience for all customers

What You Bring as the Customer Service Rep

Previous experience working as a Customer Service Representative, Customer Support Representative, or in a similar customer-facing role
\n Strong communication skills with the ability to handle phone and email inquiries professionally
\n Strong attention to detail when tracking customer orders and updating records
\n Ability to manage multiple tasks in a fast-paced office environment
\n Basic computer skills and experience working with email and order tracking systems
\n Strong organizational and problem-solving skills

Schedule & Pay

Monday – Friday
\n 8:00 AM – 5:00 PM
\n In-office position located in Des Plaines, IL

Pay Range: $20.00 – $21.00 per hour

This is a temp-to-hire opportunity with the potential for long-term employment based on performance and business needs.

Benefits

Medical Insurance
\n Dental Insurance
\n Vision Insurance
\n Paid Time Off
\n Paid Holidays
\n Opportunity for permanent placement and career growth

If you are interested in learning more about this Customer Service Representative opportunity, please send your resume to:
\n [email protected]

Equal Opportunity Employer

The Ace Consulting Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Although applicants may not be working directly for The Ace Consulting Group (if this is a direct hire opportunity), we partner with clients who share the same hiring initiatives as us.