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Posted 15 August, 2026

Customer Support Analyst

SL Tennessee
Clinton, TN, US Full Time

Job Description

Job Description

Position Title: Customer Support Analyst

General Description

  • Receive, Update and Upload all customer Requirements and ensure on-time delivery


Responsibilities

  • Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan

  • Collect all designated customer requirements via EDI & e-mail.

  • Process releases and aggregate customer requirements

  • Maintain Daily Shipment Report to generate the upload for sequential production.

  • Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.

  • Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty.

  • Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers

  • Process system billing transactions after the order has been dispatched

  • Process ASN’s, meeting each customer’s requirement to ensure logistic compliance.

  • Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.

  • Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.

  • Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.

  • Maintain full compliance with all customers required processes in regard to MM0G, MP&L etc.…

  • Complete any additional assigned duties from Management or Direct Report Supervisor


Job Requirements

Work Experience

  • Prefer 2+ years’ experience in Customer service-related field

  • Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems

  • Inventory Management

  • Strong background in Verbal and Written Communication

Education

  • High School Diploma or Equivalant

Knowledge, Skills and Abilities

  • Analytical Thinking Process [Identify Root Cause, Develop Corrective Actions]

  • Ability to Manage Time and Prioritize Responsibilities

  • Develop reports to Monitor Compliance, Performance and Identify Potential Risk

  • Ability to process customer releases and manage variances accordingly

  • Ability to develop good working relationships, and negotiate agreements with assigned customers

  • Represent SL in a positive manner, while demonstrating the 3 Core Values.






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