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Posted 15 August, 2026

Bilingual Contact Center Agent

Verstela
Seattle, WA, US Full Time

Job Description

\n **This role is 100% onsite in Downtown Seattle**\n
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\n If you have over 1 year of experience in a call center or similar role, we have an exciting career building opportunity for you! Bilingual fluency in English and Spanish is required for this role!\n
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\n A well-established legal administration company on-site in the heart of Downtown Seattle is looking for an experienced Contact Center Support Agent to engage and support potential claimants over the phone and via email regarding their eligibility to participate in class action lawsuits.\n
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\n As a Contact Center Support Agent, you're responsible for answering complex participant questions according to strict guidelines while still providing warm and professional customer service. You’re a good fit for this role if you can follow detailed instructions and enjoy hands-on support from leadership.\n
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\n This position is an excellent career builder, offering a foray into the legal administration field. It also offers great work-life balance with a consistent Monday-Friday, 8:30AM-5:00PM schedule and competitive benefits upon conversion.\n
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\n Contact Center Support Agent Duties:\n
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  • Respond to inbound calls and emails regarding legal claims
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  • Utilize script-system to answer questions and provide information in a compliant manner
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  • Accurately document and enter call details into internal CRM
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\n Contact Center Support Agent Requirements:\n
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  • Bilingual fluency in English and Spanish
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  • 1+ years call center or similar experience
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  • 6+ months on-site, in-office experience
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  • Experience utilizing multiple CRMs
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  • Proficient with Microsoft Office Suite
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\n Pay: $23/hour\n
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\n Schedule: Monday-Friday, 8:30AM-5:00PM (100% in-office)\n
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\n Benefits offered by Verstela to temporary employees:\n
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\n · Medical\n
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\n · Dental\n
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\n · Vision\n
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\n · Short Term Disability\n
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\n · Term Life and AD and D\n
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\n · Identity Theft Protection\n
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\n · Prescription Plan\n
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\n · 401(K) Retirement Savings Plan\n
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\n Location: Downtown Seattle\n
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  • Easily accessible by bus, no free parking available
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  • No free parking available
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\n Interested in this Contact Center Support Agent position? Apply today!\n
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\n This Client who we are staffing for participates in the E-Verify program. Learn more at E-Verify.gov.\n