Quality Coordinator

About us At DFS Group, were proud to help people create spaces they love to live in. Were home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.Whether youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one were proud of.When youre part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. Its a place where people stay because they feel valued, and find room to grow because theyre challenged.About the role This is a great opportunity todevelop your skills and build a career within the Quality team, with the potential to take on more responsibility and progress within the role and wider team. Youll also have the opportunity to work towards anISO 9001 Lead Auditor qualification, gain valuable quality experience and, depending on business needs, have opportunities totravel and work with suppliers in different locations.As a Quality Co-ordinator, youll play an important role in helping us maintain high standards across our suppliers, products and processes. Youll work closely with suppliers and internal teams to support audits, quality projects, reporting and continuous improvement.Whether youre already working in a quality environment or looking to take the next step in your career, were looking for someone with the right attitude, a willingness to learn and the ambition to develop and progress within DFS.What youll be responsible for Coordinating supplier audits and making sure information and documentation is completed on time.Keeping supplier records, certificates and audit information accurate and up to date.Working with suppliers and internal teams to support quality and improvement activities.Helping to coordinate projects, track progress and make sure actions are followed up.Reviewing quality, customer complaint and NPS information to identify trends and areas where we can improve.Producing regular reports and sharing key findings with the relevant teams.Supporting supplier performance reporting and helping teams understand how suppliers are performing.Building positive working relationships with suppliers and colleagues across the business.Supporting ESG activities by keeping information updated and following up on outstanding actions.Supporting New Product Development by coordinating information, actions and project updates.Keeping quality, product and compliance information organised and easy to access.Supporting meetings by taking notes, recording actions and following up on agreed tasks.Working closely with Quality, ESG, Buying, Product and supplier teams to help deliver projects successfully.Were looking for someone who has Excellent knowledge of Google Drive and Microsoft Excel is essential. Experience with Power BI would be an advantageExperience in a quality, compliance, supply chain, technical or co-ordination role but were also open to someone looking to take the next step in their career.Experience working with suppliers, customers or external partners would be beneficial.Good organisational skills and the ability to manage several tasks and deadlines at once.Good attention to detail and a willingness to learn.Confidence working with information, reports and data, with the ability to spot trends and identify areas for improvement.Good communication skills and the confidence to build relationships with different people.A proactive approach, with the ability to take ownership and follow things through.The ability to work independently while also being a strong team player.Experience with audits, compliance or quality standards would be advantageous but isnt essential.An interest in developing a career within Quality, Compliance, Supply Chain or Product.Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you'reconfident that it suits you, we'd love you to apply.Room to growEveryone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.Our DFS Group benefits We believe great work deserves great support. Thats why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Heres what we have to offer:22 days holiday, plus the option to buy up to 5 moreEnhanced parental leaveHealth cash plan from £2 a month, with everyday cashbackEmployee Assistance Programme for support when you need itExtras like flu vouchers, menopause support and health checkPension with company contributionsLife assurance for peace of mindSharesave scheme to save each month and invest in our futureStructured induction from day oneAccess to our Learning Hub and skills workshopsLeadership development and apprenticeship programmes30% colleague discount, plus 15% for friends and family, three times a yearDiscounts and cashback at hundreds of retailersSmartTech scheme to buy tech up to £1,000 through salary sacrificeCycle to Work scheme for bikes and accessories up to £1,500Electric vehicle lease scheme with Octopus to help you save and reduce your impactOne paid volunteering day each yearEqual opportunities Were proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.If your experience does not quite match every part of the role, wed still love to hear from you.If you need any adjustments or additional support during the application process, please contact our Talent Team at and we will be happy to help.TPBN1_UKTJ