Insurance Account Handler - Commercial Lines

Commercial Insurance Account Handler

Leatherhead, Surrey

Monday to Friday, 9.00 am–5.15 pm

Permanent | Full-time | Office-based

Are you an experienced Commercial Insurance Account Handler seeking greater variety, genuine career progression and the opportunity to develop within a supportive and established broking team?

We are recruiting on behalf of a well-established commercial insurance business based in Leatherhead. You will work alongside experienced brokers, servicing new and existing commercial clients, including major scheme-based clients within the removals and storage sector.

What is on offer?

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• Full support towards CII professional qualifications
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• Excellent opportunities for promotion and long-term career progression
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• A varied portfolio of commercial clients
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• Exposure to major scheme-based business
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• A supportive and experienced broking team
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• Monday-to-Friday working with no weekends
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• Leatherhead location, easily commutable from Dorking, Ashtead and Epsom
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The role

As Commercial Insurance Account Handler, you will manage the day-to-day servicing of a varied portfolio of commercial insurance clients, ensuring they receive a responsive, accurate and professional service.

Your responsibilities will include:

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• Managing commercial insurance renewals and mid-term adjustments
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• Reviewing risk and claims information and obtaining any additional information required from clients
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• Securing competitive quotations from insurers
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• Presenting renewal terms promptly and following up with clients for instructions
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• Supporting strong client retention and profitable account growth
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• Processing policy adjustments through insurer extranets
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• Ensuring insurance cover is placed within the required timescales
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• Building effective, long-term relationships with clients
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• Understanding clients’ requirements and recommending appropriate insurance solutions
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• Working closely with underwriters to adapt policies and secure suitable cover
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• Responding promptly and professionally to client enquiries
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• Preparing invoices and resolving billing queries
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• Maintaining accurate client files, correspondence and policy documentation
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• Working collaboratively with brokers and the wider team
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About you

We would be interested in hearing from candidates who have:

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• At least one to two years’ commercial insurance experience
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• Experience within commercial vehicle, motor fleet, public liability or employers’ liability insurance
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• A sound understanding of general insurance principles
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• Commercial insurance experience rather than solely personal lines experience
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• A confident and professional telephone manner
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• The ability to communicate effectively with clients, insurers and colleagues
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• Strong organisational and problem-solving skills
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• Excellent attention to detail
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• A flexible and team-focused approach
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• Five GCSEs at grade C/4 or above, or equivalent, including English and maths
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Progress towards CII qualifications would be advantageous, although full support for further CII study is available.

If you have commercial insurance experience and would like to build a long-term career with a business that invests in its people, apply today for a confidential discussion.

Should your application be successful, you will be contacted shortly.

Please note: The job title shown above may be different to local job titles used in the client’s business and issued on their contract of employment.

Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible.

Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.