Tenancy Services Officer

Tenancy Services Officer£35,242.43+ car allowance£4015.80Chester/AgileFull Time, Permanent35 hours per weekAbout You...Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providingacomprehensive housing management service working with our customers to maximise their quality of life. You'llwork with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.Were looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.Youll be able toDeliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfactionDesign and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.Support the creation of new ideas and innovation in the businessBe adaptable and brilliant at working in partnership with our customers, colleagues and communitiesIf you think youve got what we are looking for, wed love to hear from you. The closing date for applications is 9.00am 1st September 2026.Interviews will take place on Thursday 10th September 2026 at our Chester OfficeWell be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates so dont delay your application to avoid missing out!About our teamOur team is great (if we dont mind saying so ourselves!) We work hard, support each other, and also like to have fun!Youll be part of our new Customer Experience Directorate where you'llworkas part of ourNeighbourhood Teams who are led by our Assistant Director of Neighbourhoods and youll be reporting to our Community Housing Manager - its an exciting team to be part of, as we deliver our new corporate plan ambitions.TPBN1_UKTJ