Claims Case Manager

Location: on site BoltonFull-Time: 40 hours per week

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.

Valued and Supported:

You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.

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• Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
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• Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and Treating Customers Fairly.
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• Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
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• Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
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• Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
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• Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
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• Team Player: Positive vibes, great teamwork, and a culture that feels like home.
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Requirements:

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• Relevant Claims Experience
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• Good Customer Service Skills
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• Time Management Wizardry
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• Interpersonal Charm
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How We Measure Success:

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• SLA Performance: You’ll ace it.
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• Phone Audit: Your phone skills? A+
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• Lifecycle Metrics: You’ll own them.
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• Audit: No breaches here.
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• PDR Forms: Completed and shining.
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• Team Performance: You’re the MVP.
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Ready to make an impact? Apply now and let’s create something extraordinary together! ????

Career & Purpose

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• Davies Innovation Lab
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• Leadership training programme
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• Funding for professional qualifications
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• Thrive at Davies; learning opportunities
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Environmental & Social

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• The Davies Foundation
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• Local charity funding
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• Pennies To Heaven
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• Employee Resource Groups
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• Employee volunteering programme
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Financial Health

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• Pension, 5% employee and 5% employer contribution
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• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
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• Life assurance: x4
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• Refer a Friend
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• Cycle to Work Scheme
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• Lease car salary sacrifice
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• Davies Incentive Plan
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• Enhanced maternity, paternity and adoption pay
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Mental, Physical & Emotional Wellbeing

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• Wellbeing centre; move, munch, money & mind focus
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• Discounts with 100's of UK retailers
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• EAP; 24/7 confidential helpline
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• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
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• Flexible working
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• Dress for your day
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• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
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• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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