Claims Intelligence Analyst

Job Title: Claims Intelligence Analyst

Location: Sevenoaks - hybrid working available

Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day

About the Role:

As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.

What you will be doing:

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• To investigate suspected fraudulent claims/policies using various intelligence tools
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• To deliver a usable intelligence-based product to reduce claim losses
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• To provide intelligence-led support to general claims/policy teams
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• Confident in presenting complex information in a clear and concise manner
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• Contribute to the continued improvements of the intelligence products & output
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• Handling, analysing and evaluating highly confidential datasets and documents
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• To develop an understanding of the MI Reports generated and fraud detection strategy
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• To assist in the promotion of data integrity across the group
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• Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
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• Review intelligence received into the unit and ensured and exposure is identified and worked appropriately
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• Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
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• Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
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• Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
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• Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements
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What we're looking for:

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• Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
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• Analytical thinker - able to analyse information quickly and use it to provide robust advice
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• Written communicator - able to easily relay complex information in a written report
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• Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
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• Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking
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• Organised - good time management skills, able to work under pressure and deliver against deadlines set
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• Keen eye for detail with the ability to think laterally and act through reasoned decision making
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• Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
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• Experience in using fraud detection tools and intelligence analysis software
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Grow with Acorn

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

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• We run through walls for our customers and each other
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• We challenge the status quo
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• We succeed when we help those around us succeed
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• We decide quickly when the smart thing to do is use our judgement
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Benefits:

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• 35 days' holiday (including bank holidays) with additional buy/sell options
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• 24/7 mental health support & free counselling available
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• Grow with us: Through career fairs, leadership programs, and learning on the go!
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• Flexible benefits, including early access to salary via our internal platform
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• Hybrid working options to support work-life balance and individual needs
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• Recognition awards, social events & more
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Our Commitment to our colleague's:

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• Mindful Employer - championing mental health and wellbeing
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• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
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• Menopause Friendly accredited - supporting every stage of life
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• Armed Forces Covenant signatory - honouring those who serve
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• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
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• Best Place to Work for Development - proud to be investing in people's future
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• Best Place to Work for Women - breaking down barriers to women's career progression
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A Few Things to Know Before You Apply

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• Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
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• Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
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Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of; Insurance Fraud Intelligence Analyst, Claims Fraud Analyst, Risk & Intelligence Analyst, Insurance Fraud Investigator, Insurance Claims Analyst, Claims Investigator may all be considered.