Clinical Administrator

Make a Difference Every Day Are you a highly organised and compassionate administrator with excellent customer service skills? Do you enjoy supporting busy teams and making a real difference to people's lives?Prospect Hospice is looking for a Clinical Administrator to join our Clinical Administration Team. This rewarding role provides vital support to our Patient Services teams, helping to ensure patients and families receive exceptional end-of-life care across Swindon, Marlborough and North East Wiltshire.In a recent staff survey, 100% of staff said they would be happy with the standard of care provided if a friend or relative needed treatment, and 98% said the work they do has meaning and purpose.Hours: 15 hours a week -The exact working pattern can be agreed with the successful candidate. However, due to service requirements, availability on Wednesdays and Fridays is essential.What is the Role? As a Clinical Administrator, you will provide comprehensive administrative support across our Patient Services teams. You will play a key role in ensuring our services run efficiently and effectively, supporting clinical colleagues to deliver outstanding care to patients and their families.You will often be the first point of contact for patients, carers and healthcare professionals, requiring a calm, professional and compassionate approach when responding to enquiries and managing sensitive information.This is a varied and rewarding role which combines customer service, administration, clinic coordination and data management. Your work will help ensure patients receive the right support at the right time.Key responsibilities include:Providing administrative support across all Patient Services teams.Managing incoming telephone enquiries from patients, carers and healthcare professionals, ensuring calls are handled with sensitivity and directed appropriately.Processing hospital and community referrals using electronic patient record systems.Supporting the administration and coordination of specialist community clinics.Maintaining accurate patient records, including filing, scanning and archiving documentation.Managing incoming and outgoing correspondence.Producing activity reports, caseload information and other service data.Raising purchase orders and supporting invoice reconciliation.Supporting the booking of agency staff and maintaining rotas when required.Arranging meetings, preparing agendas and taking accurate meeting minutes.Ordering equipment, medical supplies, stationery and uniforms.Supporting service improvement through the development of efficient administrative processes.Ensuring all information is managed securely and in line with GDPR requirements.Interviews will take place on 10th September 2026.About You We're looking for someone who is organised, proactive and committed to delivering excellent customer service, with a genuine desire to support patients, families and colleagues.You will be confident communicating with a wide range of people, able to work under pressure and skilled at managing competing priorities while maintaining attention to detail.Interested? Informal enquiries are welcomed. To find out more about the role, please contact Sam Bennetta, Clinical Administration Team Leader, on 01793 816147 .Why Join Prospect Hospice? At Prospect Hospice, we are proud to be a great place to work and thrive. We value our people and are committed to creating an inclusive, supportive and rewarding workplace where everyone can make a meaningful contribution.We offer a great range of benefits, including: 27 days annual leave plus bank holidays (pro rata), rising with length of service.Membership of the NHS Pension Scheme for eligible existing members.Generous contributory pension scheme for all other staff.Discounts with local retailers, gyms and service providers, including Blue Light Card discounts.A commitment to supporting your professional development.Employee Assistance Programme and wellbeing support.Comprehensive induction, training and development opportunities.Free on-site parking.About Prospect Hospice Our mission is to work with and through others, using our skills and expertise so that people have choice and support at the end of their life.Our strategic priorities guide everything we do:Securing the future of Prospect Hospice for generations to come.Being a great place to work and thrive.Delivering bespoke specialist care that supports dignity and choice.Using our expertise to educate and influence excellence in end-of-life care.DBS Check This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order). Equality & Diversity Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Safeguarding We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.TPBN1_UKTJ