Senior User Research

Senior User Researcher\n
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?? Edinburgh (Hybrid: 2 days per week onsite in Leith)
\n ?? £60,000 - £70,000 + Benefits
\n ?? Permanent

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\nThe Opportunity\n
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We are looking for an experienced Senior User Researcher to join a growing digital transformation team delivering impactful public sector programmes.

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This role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design. You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs.

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\nWhat You'll Be Doing\n
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• Leading user research across Discovery, Alpha, Beta and Live phases.
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• Planning and conducting interviews, usability testing, workshops and contextual research.
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• Synthesising research findings into actionable insights and recommendations.
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• Supporting product, service and delivery decisions through evidence-based research.
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• Working closely with multidisciplinary Agile teams.
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\nEssential Experience\n
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• Significant experience delivering User Research within digital transformation or service improvement programmes.
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• Strong Public Sector or Government experience is essential.
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• Excellent understanding of GDS principles, Service Standards and User-Centred Design.
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• Experience delivering a range of qualitative research methods.
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• Strong stakeholder engagement and facilitation skills.
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• Experience working within multidisciplinary Agile teams.
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• Understanding of accessibility and inclusive design.
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\nWhat's on Offer?\n
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• Salary of £60,000 - £70,000 with flexibility for exceptional candidates.
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• Hybrid working with 2 days per week onsite in Edinburgh (Leith).
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• Opportunity to work on meaningful public sector transformation programmes.
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• Collaborative and supportive team environment.
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• Two-stage interview process.
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If you're a Senior User Researcher with strong Government or Public Sector experience and a passion for delivering user-centred services, we'd love to hear from you.

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