Customer Service Administrator

Location: Horsham (On‑Site)

Hours: Full‑Time, Monday–Friday (37.5 hrs) 9am-5:30pm

About the Role

Join our growing technology business as a Managed Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. You’ll handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience. If you’re organised, tech‑savvy and enjoy improving processes, you’ll thrive here.

Key Responsibilities

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• Coordinate daily Managed Services workflows with accuracy and efficiency
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• Manage and improve data collection and validation
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• Monitor service usage trends and escalate issues early
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• Oversee consumables and supplies, including forecasting and supplier coordination
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• Support digital ordering and automation system development
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• Identify and drive process improvements
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• Handle customer calls professionally and resolve queries quickly
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• Work closely with internal teams and external suppliers
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About You

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• 2+ years in service administration, service desk or managed services
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• Excellent organisation, accuracy and time‑management
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• Strong customer service skills and confident phone manner
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• Proactive, solution‑focused approach
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• Strong IT literacy and interest in automation/AI
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• Ability to analyse data and identify trends
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• Confident challenging processes and suggesting improvements
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• Mentoring experience is a bonus
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What We Offer

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• Competitive salary
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• Excellent induction and ongoing training
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• Sponsored professional development
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• Genuine career progression opportunities
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• Opportunity to work with AI and automation
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• 23 days holiday + bank holidays + your birthday off
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• Free onsite parking
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• Pension & eye care scheme
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