59399

Marks Consulting Partners are currently looking for a Scheme Manager to work with one of our Housing Association clients. What the Job Will be doing * Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes. * Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained. * Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks. * Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues. * Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams. * Managing tenancy sign-ups and supporting new residents to successfully settle into their homes. * Monitoring rent accounts, promoting income collection and escalating arrears where appropriate. * Managing low-level anti-social behaviour cases, completing risk assessments and implementing action plans. * Supporting vulnerable residents by identifying safeguarding concerns and making referrals to relevant agencies. * Working with residents to sustain tenancies and providing advice on local services and support available. * Responding to resident enquiries and complaints, ensuring excellent customer service is delivered. * Promoting resident engagement by supporting community activities, meetings and consultation events. * Monitoring contractor performance and ensuring maintenance works are completed to the required standard. * Maintaining accurate tenancy, compliance and health & safety records using housing management systems. What You Will Need * Previous experience within Housing Management, Independent Living, Sheltered Housing or Supported Housing. * Good understanding of tenancy management and landlord responsibilities. * Experience working with older or vulnerable residents. * Knowledge of health & safety, fire safety and safeguarding within a housing environment. * Experience managing voids, tenancy sign-ups and resident enquiries. * Good understanding of rent collection and tenancy sustainment. * Excellent customer service and communication skills. * Ability to build positive relationships with residents, colleagues and external partners. * Strong organisational skills with the ability to manage a varied workload. * Good IT skills and experience using housing management systems and Microsoft Office