Senior Product Manager - Retention - Beauty Brand

We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for a fast-growing subscription business. Client Details A leading beauty subscriptions business. Description Own retention and LTV strategy for the subscription customer journey Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences Identify churn signals and develop proactive product interventions before cancellation intent is locked in Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends Work with Design to shape UX flows, in-product messaging, and retention experiences Translate insights into product requirements, prioritization decisions, and roadmap execution Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience Communicate experiment results, learnings, trade-offs, and next bets to leadership Profile 7+ years in Product Management with a focus on Retention in Ecommerce Experience working in Ecommerce Subscriptions business is essential for this role Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation Experience with product analytics and experimentation platforms Strong product judgment, prioritization skills, and ability to operate in ambiguity Ability to influence and lead cross-functional teams in fast-paced environments Commercial awareness including understanding of margin, COGS, and operational trade-offs Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development Job Offer £80k - £90k + Bonus and Bens Fully Remote - can be based anywhere in Europe (Please note that this is a ongoing contract and will be paid as a freelancer or through your limited company)