Major Incident Manager Belfast

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-siteSalary: £60,000 £70,000 depending on experienceClearance: Must be eligible for SC ClearanceWere looking for an experienced Major Incident Manager to join a growing Major Incident Management function based on-site in Belfast.This is a great opportunity for someone who has genuinely owned and managed high-priority incidents within complex environments. Youll take control during critical incidents, coordinate technical and operational teams, and ensure clear communication with senior stakeholders through to resolution.For the more senior hire, were looking for someone who can also provide leadership across the wider MIM function, help develop best practice and drive continuous improvement.What youll be doing Taking ownership of major and business-critical incidents through to resolutionLeading Major Incident bridge calls and coordinating technical and operational teamsManaging escalations and communicating effectively with senior stakeholdersDriving improvements across Major Incident Management processesFor senior hires, providing leadership and support across the wider MIM teamWhat were looking for Strong hands-on Major Incident Management experienceProven experience leading high-priority incidents in complex environmentsGood knowledge of ITIL, Incident Management and ITSM toolingExcellent stakeholder management and communication skillsAbility to remain calm, make decisions and take ownership under pressureExperience within large-scale managed services, technology consultancy or public-sector environments would be beneficialPackage £60,000 £70,000 base salary , depending on level and experienceAdditional on-call payments when required5% matched pensionUncapped paid certifications23 days holiday, rising to 27 daysAdditional company benefitsImportant This is a full-time on-site role in Belfast. Working hours operate on a MondayFriday shift pattern within the wider 07:0019:00 window , for example 07:0016:00/08:00-17:00. There will also be an on-call requirement to provide senior cover during critical incidents.Candidates do not need to currently hold SC Clearance , but must be eligible to obtain it.If youre an experienced Major Incident Manager looking for a role where you can take genuine ownership of critical incidents and play a key part in a growing MIM function, simply apply below or get in touch!TPBN1_UKTJ