Housing Officer

I'm helping a well establised housing provider recruit for a Housing Officer position. Key Responsibilities * Deliver an effective and customer-focused housing management and tenancy service. * Manage rent arrears, including Housing Benefit and Universal Credit cases. * Provide support around financial inclusion and debt management. * Manage anti-social behaviour (ASB) cases and work towards effective resolutions. * Support allocations and voids management, ensuring properties are managed efficiently. * Build positive and professional relationships with residents and encourage effective tenancy engagement. * Follow through legal and tenancy enforcement proceedings, including representing PRHA at court where required. * Attend and contribute to external meetings with partners, agencies and community stakeholders. * Act as a key point of contact for residents, providing advice, guidance and support. * Work collaboratively with internal teams and external agencies to resolve tenancy and neighbourhood issues. * Maintain accurate records and ensure all housing management activities comply with relevant legislation and organisational policies. About You We are looking for someone who can demonstrate: * Proven experience in housing management or a closely related environment. * Experience of legal proceedings, tenancy enforcement or transferable legal skills. * Strong knowledge and practical experience of rent arrears and income management. * Experience dealing with Housing Benefit and Universal Credit. * Knowledge of financial inclusion and debt management. * A good understanding of relevant housing legislation and tenancy law. * Excellent customer service and communication skills. * Strong organisation, time management and planning skills. * The ability to manage a busy caseload and prioritise competing demands. * Strong problem-solving, negotiation and influencing skills. * The confidence to deal with challenging situations professionally and effectively. * A proactive, approachable and resident-focused attitude. Please apply if intersted