Production Associate

As a Production Associate, your role is to get our ever growing number of orders to our brilliant customers, in the right way, and at the right time. You will be part of a team which covers multiple touch points, including our state-of-art glazing lab, stock management, order management and fulfilment and logistics.Your key responsibilitiesQuality Control & Glazing: Transform frames into finished spectacles that meet Cubitts exacting standards. Conduct meticulous checks at every stage of the glazing and finishing process.Shipping & Dispatch: Manage dispatch and shipping workflows to ensure orders reach customers and stores on time and in perfect condition.Order & Inventory Support: Handle queries from stores and internal teams, ensuring smooth communication and resolution of issues. Track stock levels and assist with inventory accuracy.Process Implementation & Efficiency: Identify, suggest, and implement improvements to workflows and procedures. Proactively realize efficiencies that save time, reduce errors, and enhance output.Troubleshooting: Quickly identify problems in production, lab, or dispatch processes, and coordinate with relevant teams to resolve them.Cross-Team Collaboration: Communicate effectively with the workshop, inventory, HQ, retail stores, and customer service teams to maintain alignment and support operational excellence.KPI Management & Reporting: Monitor key metrics to ensure performance meets targets, providing insights and updates to the team as necessary.Inventory Control & Stock Reconciliation: Perform regular cycle counts and full stock takes of frames, lenses, and components to maintain accurate inventory records. Investigate discrepancies, implement corrective actions, and ensure system stock aligns with physical inventory.Inbound Inventory & Materials Management: Receive, inspect, and log incoming inventory and production materials, ensuring quantities, quality, and documentation are correct. Organise stock locations for efficient picking and production flow, and flag low-stock or obsolete items to support timely replenishment and minimal downtime.Brand Advocacy: Embody Cubitts mission and values, helping to educate colleagues and celebrate the craftsmanshipThe roleWe are the team that makes everything happen, supporting our 20 beautiful retail stores, growing digital site and customer experience teams, and ultimately our hundreds of thousands of customers.Who you are:Passionate about spectacles and delivering best-in-class experiencesMeticulous and detail-oriented, with a methodical approach to production and problem-solvingSolutions-focused and able to adapt quickly to new processes and challengesMotivated by incremental improvement, meeting KPIs, and achieving operational excellenceEffective communicator who works well with multiple teams and stakeholdersPositive, proactive, and committed to high standards in every taskEngaged with Cubitts values: For All, Pioneering, ProudOur ValuesPioneersWe try to improve things, by doing things better or more simply celebrating both innovation and failure.AssociateApproaches situations with an innovative spiritUses initiative to get things doneEager to learn and grow professionally (both vertically and horizontally)Positive in the face of changes and challengesProudWe take pride in doing things properly, deeply committed to the highest standards with a relentless drive for consistency in quality and detail.AssociateTakes pride in their work always and always strives to achieve the highest standardsConsistent in the quality and standard of their workAn inspiring team member who always goes above and beyondFor allWe treat everyone with the same warmth and respect, and without ego.AssociateHumble and empathetic towards colleagues and customersPrioritises shared goals over personal onesHappy to step outside of their job description to support othersCommunicates openly and honestly, listening to and respecting everyone's point of viewRecognises strengths in those around and finds ways to celebrate themSome nice things youll get:Complimentary spectacles, eye examinations and generous discountsOption to buy and sell holidayPaid time away for the important moments in lifeAnnual season ticket loanCycle to work schemeLife assuranceAviva Digicare+Contract: Full Time, 40 hours. The Yard (Kings Cross, London) HQ. Includes weekend working.Salary: £13.85 per hourTPBN1_UKTJ