Technical Support Technician

Title: Technical Support Tech I Location: New Carlisle, IN Duration: 5 months contract (high possibility of extension) Pay Range: $20 to $22 per hour Required Qualifications: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 0–3 years of experience in a Technical Support, Help Desk, Service Desk, or Desktop Support role. Basic knowledge of Windows operating systems, Office 365, Active Directory, and common desktop applications. Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or similar platforms is preferred. Strong troubleshooting, problem-solving, and communication skills. Ability to work effectively in a team environment and follow established processes. Preferred Skills: Experience supporting hardware, software, printers, and peripheral devices. Basic understanding of networking concepts (TCP/IP, VPN, Wi-Fi). Strong organizational skills with the ability to manage multiple support requests. Customer-oriented mindset with excellent verbal and written communication skills. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.