IT Site Support with AV

Job Role: IT Site Support with AV Location : Tampa FL 33607 (Onsite) Job Description : Key Responsibilities: · Great Customer Service and Professional skills. · Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity. · Manage asset inventory, including tracking, updating, and maintaining records of IT equipment. · Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly. · Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues. · Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. · Support live events by operating AV systems and addressing any technical issues that arise. · Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes. · Provide excellent customer service by addressing client inquiries and concerns promptly and professionally. · Maintain accurate records of support requests, resolutions, and equipment maintenance. Qualifications: · Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus. · Familiarity with ServiceNow ticketing system · Proven experience in providing IT support in an office environment. · Strong problem-solving skills and attention to detail. · Basic understanding of audio and video equipment and their functions. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Willingness to travel to various client locations as needed. · Ability to lift and carry equipment up to 50 lbs. · Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role. Preferred Skills: · Familiarity with video conferencing platforms and common office tools and operating systems. · Basic knowledge of networking and cabling. · Experience with asset management software and IT service management tools. · Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards -- Thanks & Regards Ritik Sahu || Raas Infotek