Bilingual Customer Support Rep

Job Summary


We are seeking a Bilingual Customer Support Rep for a contract healthcare customer care opportunity supporting a public health services contact center in English and Spanish.

In this role, you will support individuals and families with questions related to Medicaid and CHIP managed care services, helping callers make informed decisions about their benefits.

**Company does not provide equipment. You need to Bring Your Own Device and ensure it meets the technical requirements specified below**

Job details
Pay range:$17.46 per hour.
Work mode: Remote, work from home.
Assignment duration: 3-month contract assignment with potential extension based on performance and business needs
Training duration: 2 weeks.
Training schedule: Monday through Friday, hours to be determined.
Training requirements: 100% attendance required, candidates must be on camera during training and nesting, and no time off is allowed during the training period.
Post-training shifts are assigned within Monday through Friday, 8:00 AM to 7:00 PM EST, and Saturday, 9:00 AM to 12:00 PM EST.

Key Responsibilities
• Handle inbound and outbound customer interactions in a professional, accurate, and service-focused manner.
• Provide information regarding healthcare program eligibility guidelines, policies, services, and enrollment processes.
• Support escalated or complex customer concerns using established procedures and program knowledge.
• Review and process verification documents related to income, identity, eligibility, and other program requirements.
• Document customer interactions accurately and follow compliance, privacy, and quality standards.
• Maintain productivity and service quality in a structured remote contact center environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#8824

This company offers growth and a great group of people to work with.