Night PA - Care Leavers (Manchester)

Shift Pattern: 4 Nights On, 4 Nights Off

Hours: 9:30pm to 8:00am

We are seeking a Night Personal Assistant to provide overnight support within a supported accommodation service for young people and care leavers aged 18-25.

Working alongside a Security Officer, you will support the welfare of customers throughout the night, ensure the service remains well managed and safe, and complete a range of operational and administrative duties to support the daytime team.

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• Provide support and guidance to customers during overnight hours.
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• Respond calmly and effectively to customer welfare concerns or crisis situations.
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• Conduct welfare checks and maintain accurate records.
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• Complete administrative tasks and handovers for the day team.
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• Report repairs and maintenance issues.
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• Prepare vacant rooms for new customers.
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• Liaise with contractors as required.
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• Support customers with practical needs, signposting and benefit-related enquiries.
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• Ensure all incidents, observations and actions are recorded accurately.
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• Promote a safe, welcoming and supportive environment.
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• Experience working with young people, care leavers, vulnerable adults or within a support setting.
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• Ability to work independently and make sound decisions during night shifts.
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• Strong communication and administration skills.
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• Calm and professional approach when dealing with challenging situations.
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• Understanding of safeguarding and customer wellbeing.
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• Experience within supported accommodation, homelessness services or leaving care provision.
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• Knowledge of trauma, mental health, substance misuse or housing-related support.
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