Intensive Temporary Accommodation Officer (Complex Needs)

Intensive Temporary Accommodation Officer (Complex Needs)

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Watford

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Permanent, 37 hours per week

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The Vacancy

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Are you passionate about changing lives through housing? If youre someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, our client wants to hear from you.

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Introduction to the role

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Theyre looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing roleits an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.

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Role purpose

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As an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in their Housing First and Next Step programmes.

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Youll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards.

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Whats the role?

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Key Accountabilities

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• Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing
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• Carrying out pre-tenancy assessments, property inspections, and tenancy reviews
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• Supporting residents with rent management and reducing arrears through payment planning and monitoring
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• Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care
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• Working with partners, support agencies, and stakeholders to ensure a joined-up service
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• Representing the organisation in court and at community or stakeholder meetings
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• Ensuring properties are safe, compliant, and re-let quickly to minimise void loss
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• Playing a key role in delivering a trauma-informed, customer-first approach
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What are they looking for?

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Essential:

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• Experience in housing management, ideally within social housing
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• Strong understanding of rent recovery, tenancy enforcement, and housing legislation
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• Experience working with individuals with complex needs (e.g. mental health, substance misuse, domestic abuse)
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• Excellent communication, negotiation and conflict resolution skills
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• Ability to work both independently and collaboratively in a fast-paced environment
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• A customer-focused, solution-driven mindset
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• A full driving licence and access to a car with business insurance
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Desirable:

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• Knowledge or experience of the Housing First model
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• CIH qualification or equivalent
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Who youll work with

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• Responsible to: Temporary Accommodation Team Leader
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• Department: Housing Operations
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What can they offer you?

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• 28 days annual leave (pro rata)
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• Employer pension contribution of up to 11%
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• Development opportunities
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• Comprehensive employee rewards scheme
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How they work

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They embrace agile working blending time in their communities, shared spaces, and remote working. With digital technology at the heart of their approach, they empower teams and individuals to work flexibly.

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How to apply

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If this sounds like your next role, click apply now, tell them why youve got what it takes, and attach a copy of your current CV.

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Closing date: 26th July 2026

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Interviews: To be confirmed

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(Please note they reserve the right to close the vacancy early if they receive a large response.)

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