Sales Support Specialist

Sales Support Specialist - Permanent - Preston (PR2) - £28,750 per annum We are delighted to be partnered exclusively with this extremely well established, family run business who have an outstanding reputation for the quality of their products/service. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking. Joining a team of 4 and reporting to the Sales Team Leader, day to day duties will include: * Providing customer support via telephone and email * Giving product advice, providing quotations and troubleshooting problems * Building and maintaining strong B2B customer relationships * Taking and processing sales orders onto the ERP system for bespoke products * Dealing with complex orders involving measurements and converting inches to cm * Using a CAD system to translate customer diagrams and managing a large, technical product base * Seeing the order process from start to finish and handling any after-sales queries/ issues/ complaints * Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements/refunds * Liaising with various internal departments to resolve order issues and ensure customer satisfaction * Participating in team meetings and contributing ideas for improving sales/customer service Working Hours: Monthly shift pattern - work 1 of the following 3 shifts for the whole month and then alternate: * Monday to Friday (8:30am - 4:30pm) * Monday to Friday (9am-5pm) * Monday to Friday (9:30am - 5:30pm) Company Benefits: 25 days holiday plus Bank Holidays, bonus scheme, free parking, pension scheme, health benefits scheme, childcare vouchers, cycle to work scheme, regular training, employee discount, can earn extra holidays for 100% attendance record. This is an exciting opportunity to join a reputable business with an excellent staff retention rate. They are looking for a confident team player with strong communication skills and a proactive attitude who works well under pressure. Sales/Customer Service experience is essential for the role but full training will be given on the product base and computer systems. For further information about this role, please call Rhiannon/Leanne at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more