Service Desk Engineer

Service Desk Engineer – 3-month contract – London

My Banking client looking for a customer-focused Service Desk Engineer to join a busy IT support team, providing high-quality first-line technical support to end users. This role is ideal for someone who enjoys troubleshooting issues, delivering excellent customer service, and resolving incidents quickly while meeting agreed service levels.

You'll be the first point of contact for IT support, handling a combination of telephone calls, walk-up requests and service tickets, ensuring users receive a professional and efficient support experience.

Required Skills & Experience from the Service Desk Engineer:

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• Previous experience in a 1st Line Support or Service Desk Engineer role.
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• Proactive and eager Engineer that can bring loads of energy to the team.
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• Microsoft 365 administration and support.
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• Active Directory user and group administration.
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• Microsoft Entra ID (Azure Active Directory).
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• Developing and following operational procedures
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• Microsoft Intune device management.
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• User account management, password resets and access provisioning.
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• Joiners, Movers and Leavers processes.
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• Troubleshooting Wi-Fi, LAN and network connectivity issues.
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• Printer support and troubleshooting.
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• Strong experience working within a ticket management system.
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• Excellent troubleshooting and problem-solving skills.
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• Experience escalating incidents appropriately while maintaining ownership of tickets.
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• Strong communication and customer service skills.
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The Service Desk Engineer is required onsite in Central London, 5 days a week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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